Who We Are

Get to Know FSSI and What We Do 

FSSI is a full-service document outsourcing company that elevates your customer communications through highly customizable print, mail and electronic services.

Putting ideas to print since 1980, we specialize in the high-volume production and delivery of:

• Financial statements
• Invoices
• Letters 
• Other time-critical and regulatory-compliant documents
• Direct mail and multichannel marketing campaigns

Our robust solutions help you increase efficiency, stay competitive and communicate more effectively with your customers.

Certifications

Serving the financial, insurance, healthcare, and other regulated industries, FSSI is well-versed in the security and data practices necessary to handle confidential customer information and remain compliant – successfully passing annual SOC 2 and HIPAA audits.

Locations

FSSI has Two strategic locations – Santa Ana, CA and Coppell, TX – enable us to process and deliver transactional and marketing communications for clients nationwide in our secure production facilities that include state-of-the-art equipment and highly-specialized, trained staff members.

Inside our doors, you’ll find innovators and doers:

• Developers
• Network Administrators
• Web and Graphic Designers
• Client Service Representatives
• Projects Managers
• Print and Mail Experts
• Compliance Experts
• Marketers
• (And much more!)

We’re here to serve you and meet your custom communication needs (high volume, complex requirements are our specialty!).

FSSI TV

Company Videos

Watch our latest video content including helpful guides, company culture, core values, holiday videos and more.

What We Do 

Print

Benefit from high-quality document production with cutting-edge printing equipment.

Printing Capabilities:

• Roll-feed and sheet-fed high-speed, full-color inkjet
• Highlight color print 
• MICR cut-sheet applications 
• Variety of substrates 
• Saddle stitch with booklet maker, stapler, cut-trim, multi-fold

FSSI state-of-the-art technology provides the significant production capacity and capabilities necessary to meet time-critical turnaround requirements for high-volume communications.

Mail

Experience the flexibility, efficiency and speed of intelligent, leading-edge mail production equipment. 

Mailing Capabilities:

• High-speed automated collating inserters
• Selective inserting for marketing and compliance inserts
• Cut-sheet and roll-to-roll stock input options
• Off-line cutting, scoring, folding and gluing
• Per piece level tracking and validation 

Our mailing services offer postage optimization and co-mingling benefits and are paired with an integrated workflow tracking and reporting solution to provide full production visibility and ensure timely delivery.

Electronic Presentment 

Provide a user-friendly way for customers to access statements, invoices and important electronic documents while having full control over the presentation and functionality of your scalable ePresentment solution.  

ePresentment Capabilities:

• Flexible integration options – API, SSO, Fully Hosted
• Feature-rich documents and user interface
• Highly-effective CRM administrative portal
• Versatile electronic bill pay integration

The secure, online presentment format provides customers with quick and easy access to view and download documents and is compatible with most mobile devices. Offer immediate payment options using today’s most popular remittance methods, facilitating revenue and customer satisfaction.  

Electronic Delivery 

Offer your customers control over their experience through our powerful preference management system. Customers can choose how they receive account, billing and marketing communications when a statement is ready or a payment is due.

Real-Time Notification Options:

• SMS Text Messages
• Email

Document Redesign 

Bring outdated or boring documents back to life by adding full-color variable-data content and graphics to documents. Coupled with industry-leading inkjet color technology, send customer communications that are:

• Eye-catching 
• Highly effective
• Cost-efficient 

FSSI’s expert creative services team will help you create business communications with personalized, cross-promotional messages and graphics that maximize your client relationship with:

• Bills
• Statements
• Letters
• And more

Secure Data Processing

Transfer data with confidence. FSSI is equipped to securely receive encrypted data from virtually any transmission method and transform that information into the exact format desired.  

• Verify and process confidential data 
• Create file for print, ePresentment, email or text, based on customer preferences 
• Review and approve sample PDF files 

Splash – Direct Mail 

Simplify your complex marketing strategies and increase your control and campaign continuity with Splash, FSSI’s Direct Mail and Marketing Services Division. You’ll elevate your marketing communications with innovative, response-driven campaigns. 

Increase your marketing impact with a strategic approach that includes: 

• Data analysis 
• List processing 
• Creative design 
• Personalized messaging 
• Savvy integrated marketing 
• Print marketing automation
• Real-time attribution 

We’d Like to Get to Know You 

Now that you’ve gotten to know who we are, we want to get to know you. We can answer any questions you have about our capabilities or solutions and how we can meet your unique print, mail or electronic communication needs – no matter how complex.

Let’s talk. Contact us online or call us at (714) 436-3300 so we can connect and learn more about you and your document outsourcing requirements.