Credit Union Print and Mail Outsourcing

FSSI’s full-service credit union statement processing and mailing solutions can help your credit union increase the effectiveness and ROI of monthly member documents while improving member retention.

Whether you serve a local, regional or national member base, FSSI can tailor a print and mail outsourcing solution to fit the needs of your credit union. Through attention-getting color, eye-catching graphics and targeted messaging, we create inviting, easy-to-read printed or digital content that builds member trust by speaking to their unique informational needs and interests.

Print and Mail Services Include:

• Statement processing
• Marketing letters and direct mail
• eStatements and electronic bill presentment
• Variable data printing
• In-house design and development team
• 24/7 reporting and workflow management

Statement Sample PDFs

Take a deeper look at our statement processing and mailing solutions.

What Types of Member Documents Are Produced at FSSI?

Our credit union mailing solutions were designed with the needs of credit unions and their members in mind. Solutions include the design, production and delivery of both transactional and marketing-related member documents, including:

Statement Outsourcing for Credit Unions

With over 40 years of experience serving credit unions, FSSI offers a comprehensive suite of print and mail services. From transactional to marketing communications, our services include design, formatting, data processing, production and delivery. Transform ordinary monthly statements into powerful promotional tools with our integrated marketing solutions.

Full-Service Outsourced Document Printing for Credit Unions

FSSI combines proven mail-and-marketing know-how with customized application programming to deliver cost-effective document mailing service options that can stimulate your financial institution’s growth and strengthen relationships and improve member engagement and satisfaction. Examples include:

Document Design and Production

• Document redesign and layout composition
• Full-color digital inkjet printing
• Inline check images with statements
• Online links to check-image repositories

Mail Handling and Inserting

• Optimized postage and envelope costs
• Co-mingling and inline postal sorting
• Selective insertions based on data-driven variables
• Return Mail solutions to help manage undeliverable mail

Value-Added Features and Services

• Personalized, targeted messages and imagery
• eNotifications (email and text messages)
• Personalized URLS (PURLs)
• In-line envelope printing
• Multichannel direct mail marketing campaigns
• 24/7 online workflow and job approval dashboard

Integration with Existing Credit Union Data Providers

FSSI’s comprehensive and advanced solutions for credit unions seamlessly blend with all leading credit union data providers and platforms, including Jack Henry & Associates. These integrations help streamline and optimize the process of delivering critical communications and ensuring the efficient and accurate dissemination of information.

eStatement Services

Are you looking to increase eStatement adoption? When customers opt-in for eStatements, your financial institution saves money on printing and mailing paper statements.

FSSI’s eStatement processing services help you improve the layout, design and readability of your eStatements and electronic documents. Drive more customers with electronic delivery and improve the customer experience for your existing eStatement customers.

Our robust electronic statement services offer a variety of enhancements and add-ons to your eStatement program. Some of our enhancements include:

• API, single sign-on and fully-hosted online portals
• Electronic notifications and payment integrations
• Client-facing online reporting dashboard
• Dedicated account representative and project manager
• Savvy preference management for SMS, text and email notifications

Utilize custom electronic presentment services, including eStatements, SMS text messages, and mobile payment integration. We have in-house graphic designers and developers to help optimize and get your communications to the market fast. You can also leverage the power of personalization on both transactional and marketing-related documents.

Regulatory Compliant Data Security and Privacy Practices

Government regulations from the FDIC, the CFPB, and other regulatory bodies governing local and federal credit unions are always changing. We maintain and constantly update our technological and physical security and data privacy practices. Protecting personally identifiable information and sensitive member data is critical to us and the financial institutions we serve.

At FSSI, data security and privacy as well as business continuity and disaster recovery are at the core of what we do. We pass annual SOC 2 audits and are HIPAA compliant in both our Santa Ana, California and Coppell, Texas print and mail facilities. Some of our security practices include:

• Building security
• User/server-level security
• Secure data standards
• Secure data archival options
• Document security
• Employee training

Direct Mail Marketing Services for Credit Unions

Direct mail marketing is still one of the best-performing marketing channels for credit unions – it is something that can help credit unions reach their prospects on a more personal level. As consumers, we are so inundated with emails, and display ads. Direct mail fills the gap between the digital and physical advertising channels.

We have extensive experience in handling sensitive financial information. We apply that same data-handling expertise to the direct mail industry. Whether you send out postcards, letters, or any other type of credit union marketing mailer, you can expect the same data security and privacy standards.

Direct Mail Services for Credit Unions Include:

• Postcards
• Letters
• Variable data printing
• Mailing lists
• Online re-targeting and digital marketing automation
• Online dashboard for campaign tracking and analytics

We offer a data-driven, end-to-end multichannel direct marketing solution. Your credit union’s direct mail campaign works in tandem with robust digital marketing for stellar results. It includes an automated process that is 100% done for you, with the right promotional activities in place to extend the reach of your credit union marketing efforts – including full attribution in an online dashboard for visibility and tracking.

If you are looking to learn more about our advanced direct mail marketing campaigns, visit our Direct Mail and Marketing Services Division, Splash.

No-Obligation Credit Union Statement Processing and Mailing Consultation

Our secure processes and technology enable us to provide 100% data-to-document integrity and output accuracy at every step. We can even help you reach specific members with impactful member documents that generate action and ROI. Let us help your credit union securely process:

• Member statements
• Marketing communications
• Tax forms
• eStatements
• Monthly newsletters
• Multichannel direct mail campaigns
• And more!

Contact us online or call us at (714) 436-3300 today for a no-obligation print and mail outsourcing consultation, to schedule a product demo or a review of your existing member documents.