Healthcare Printing and Mailing

HIPAA on a Tablet Screen

helps you securely communicate with patients and health insurance policyholders.

With over 40 years of experience in HIPAA-compliant mailing, we are a trusted vendor for patient statements, offering solutions that reduce production costs, stimulate collections, and comply with emerging regulations.

Healthcare Mailing Services Include:

  • HIPAA-compliant statement printing and mailing
  • Electronic statement presentment and billing
  • Client-facing workflow tracking and reporting
  • Direct mail marketing – Postcards, letters, online
  • Health insurance policy letter mailing

Print and mail solutions for healthcare help to accelerate the revenue cycle and reduce the cost of sending sensitive patient statements and other healthcare documents, especially documents containing PHI for hospitals, clinics, medical practices, health insurance companies, and government agencies

Learn more about our HIPAA-compliant print and mail practices.

HIPAA Compliance
Types of Documents Printed and Mailed

Types of Healthcare Documents We Process and Deliver

Our healthcare printing and mailing solutions were designed with the needs of health insurance and health services providers in mind and include the design, production and delivery of documents containing sensitive PHI. Some of the documents we mail include:

  • Explanation of benefits (EOB)
  • Explanation of coverage (EOC)
  • Collection letters
  • Late payment notices
  • Referral approvals and denials
  • Patient billing statements
  • Patient information update letters and notices
  • Hospital and lab invoices
  • Appointment reminders
  • Medical statement inserts
  • Patient or physician mailers
United WestLabs healthcare printing and mailing outsourcing case study

Why Should You Work with a HIPAA-Compliant Healthcare Mailing Provider?

Maintaining patient confidentiality is a top priority in the healthcare industry. HIPAA-compliant printing and mailing services play a crucial role in ensuring the secure handling of Protected Health Information (PHI). These services implement robust security measures, such as encryption, secure storage, and restricted access to PHI by authorized personnel only, to prevent unauthorized access or breaches.

At FSSI, we offer end-to-end HIPAA-compliant print and mail solutions tailored to the healthcare industry. Our services are backed by a proven track record of success, having helped healthcare organizations like United WestLabs maintain compliance while streamlining their document workflows. With FSSI, healthcare providers can focus on delivering exceptional patient care while entrusting their printing and mailing needs to a trusted and compliant service provider.

United WestLabs Case Study

HIPAA Compliance FAQ

Complete HIPAA Compliant Healthcare Printing and Mailing Solutions

FSSI offers more than just healthcare printing and mailing services. We provide a complete HIPAA-compliant patient communications platform, including patient statement printing, insurance document mailing, data processing, document management, and direct mail marketing. Avoid costly HIPAA violations or data breaches by working with a HIPAA-compliant printing and mailing company like FSSI.

What sets FSSI apart from other print outsourcing vendors in the healthcare industry is our comprehensive range of services. In addition to healthcare printing and mailing, we offer in-house graphic design and development, full electronic presentment (including mobile, email, and SMS), and personalized integrated marketing features. This means we can provide you with a fully customized healthcare communications solution that meets your specific needs.

It’s important for healthcare providers to work with a HIPAA-compliant statement print vendor that has a long-standing history of protecting the PHI of its client’s customers.

FSSI’s outsourcing services include:

  • Patient statement printing and mailing – We handle the entire process, from data processing to custom document design and formatting, ensuring accurate production output from our HIPAA-certified facility.
  • Letter template management – Our platform allows healthcare teams to create and update time-sensitive patient documents in MS-Word® and link them to our digital printing-and-fulfillment center for high-quality production. With complete hierarchical control over approvals, revisions, and version tracking, this service is ideal for creating collection letters that stimulate remittance and enhance your revenue cycle.
  • Workflow tracking and reporting – Our online system enables your teams to approve files, view real-time job status, and monitor inventory and postage levels 24/7. You can also export trend analysis and reports for data mining or analysis.
  • Secure compliance – We provide a complete record of healthcare billing production and delivery while reporting the disposition and location of every mailpiece produced by FSSI. Our industry-leading data security, privacy measures, and fail-safe disaster recovery systems ensure your sensitive information is always protected.
  • Electronic bill presentment and payment – Our platform offers various format and remittance options, including PDF presentment with optional HTML summary, highly personalized messages, dynamic graphics, and online payment capabilities via credit card, debit card, or ACH.
  • Multichannel patient communications (print, email, SMS) – FSSI offers HIPAA-compliant multichannel patient communications, including print, email, and SMS text message, ensuring optimal engagement and adherence to regulations, with text messages having the highest engagement rate.
See All of Our Service Offerings

HIPAA Compliant Mailing Services: What You Need to Know?

The Health Insurance Portability and Accountability Act (HIPAA) is a federal law enacted in 1996 that sets national standards for protecting the privacy and security of individuals’ health information. HIPAA applies to all entities that handle protected health information (PHI), including healthcare providers, health plans, and healthcare clearinghouses.

HIPAA requires that PHI be kept confidential and secure, with appropriate safeguards in place to protect it from unauthorized access or disclosure. This is especially important in healthcare mailing services, as mailings often contain sensitive information such as test results, treatment plans, and billing information.

Trusted Health Document Mailing Solutions

Our print and mail team specializes in handling healthcare mailing projects to meet the strict guidelines of HIPAA. We ensure the confidentiality of protected health information (PHI) throughout the production process, including data processing, printing, mailing, and delivery.

Learn more about the Benefits of Partnering with a HIPAA Compliant Print Vendor.

Iron-Clad HIPAA Compliant Data Security and Privacy

Government regulations protecting the privacy of health information from the regulatory bodies that oversee the healthcare industry are continuously evolving. We persistently enhance and update our technological and physical security measures to safeguard protected health information (PHI). Protecting this confidential and sensitive patient data is paramount to us and the healthcare providers we support.

At FSSI, data security, patient privacy, business continuity, and disaster recovery are fundamental to our operations. We undergo annual SOC 2 audits and uphold HIPAA standards at both our Santa Ana and Coppell Texas healthcare document processing facilities. Some of our security protocols include:

  • Facility security measures
  • User/server level protections
  • PHI secure handling standards
  • Secure data storage solutions
  • Document confidentiality protocols
  • Staff training on data security

Healthcare Direct Mail

Direct mail remains an effective marketing channel for healthcare marketers, and FSSI leverages technology to combine traditional direct mailers with digital marketing automation.

We apply data handling expertise and our experience in handling sensitive healthcare information to deliver the same level of data security and privacy standards to direct mail campaigns.

Healthcare Direct Mail Service Offerings:

  • Postcards
  • Letters
  • Self-Mailers
  • Appointment Reminders
  • Variable Data Printing
  • Mailing Lists
  • Online Retargeting and Digital Marketing Automation
  • Online Dashboard for Campaign Tracking

FSSI Splash provides a data-driven, end-to-end multichannel direct marketing solution that seamlessly integrates with robust digital marketing for optimal results. You can expect a fully automated process with the right promotional activities in place to extend the reach of your healthcare marketing efforts. Our online dashboard provides complete visibility and tracking, allowing you to monitor the performance of your direct mail campaign.

If you are looking to learn more about our advanced direct mail marketing campaigns, visit our Marketing Services Division Splash.

example patient statement sample processed

Partner with FSSI for Secure and Efficient Healthcare Printing and Mailing

With FSSI as your HIPAA-compliant printing and mailing partner, you can have confidence in the security and efficiency of your patient communications. Our extensive experience, comprehensive range of services, and commitment to data security and privacy make us the ideal choice for healthcare providers, hospitals, clinics, medical practices, health insurance companies, and government agencies.

  • Explanation of Benefits (EOB)
  • Explanation of Coverage (EOC)
  • Collection Letters
  • Late Payment Notices
  • Referral Approvals and Denials
  • Patient Billing Statements
  • Patient Information Update Letters and Notices
  • Hospital and Lab Invoices
  • Appointment Reminders
  • Medical Statement Inserts
  • Patient or Physician Mailers

To schedule a consultation or request a review of your outgoing patient communications strategies, you can contact us online or call us at (714) 436-3300. Our team is ready to assist you in finding the best solutions for your healthcare printing and mailing needs.