Utility Bill Printing and Mailing

Overcome the challenge of limited customer touchpoints and ensure effective and engaging communications through outsourcing and automating your utility bill printing and mailing with an expert like FSSI.

Our customized print and mail solutions are designed specifically for utility service providers, helping you improve the performance of your utility billing, mailings and collections process. With our cutting-edge technology and dedicated team, we ensure that your utility bills are printed accurately and mailed promptly to your customers.

Utility Bill Processing Solutions Include:

• Monthly bills and statements
• Letter printing and mailing
• Cancellation and shut-off notices
• Rate increase announcements
• Newsletters and welcome letters
• Utility bill ePresentment and ePayments
• Letter management
• SMS text messages
• Postage optimization
• Utility bill redesign services

Utility Bill Sample PDFs

Check out some examples of redesigned utility documents.

Benefits of Outsourcing Bill Processing and Mailing

Read more about the importance of well-designed utility bills below.

Types of Utility Documents Processed at FSSI

Whether you’re delivering critical account information or marketing to your customers, our expert team is here to make sure your documents are processed and mailed correctly, on-time, every time. Our comprehensive solutions are designed to empower utility providers with the tools they need to efficiently manage their billing and communication processes.

Utility Bill Processing Services for Water, Gas and Electric Companies

Monthly billing statements can become more than just transactional documents. At FSSI, we offer a comprehensive suite of document management and redesign tools, including an in-house design team, to enhance the value of each customer interaction.

Whether you’re looking to enhance the clarity and professionalism of your monthly statements or streamline your communication efforts, our utility bill processing services are tailored to meet your unique needs. With a focus on precision and reliability, we are your trusted partner in the world of utility bill printing and mailing.

With fully customizable on-page enhancements for both printed and electronic statements, we can help you:

• Include selective messaging on utility statements
• Incorporate data-driven, personalized graphics
• Utilize vivid inkjet digital color
• Optimize whitespace management

Diversity Spend and Woman-Owned Business Certification

At FSSI, we’re proud to contribute to our clients’ supplier diversity initiatives. As a Women’s Business Enterprise National Council (WBENC) certified women-owned business, we help government agencies and private companies meet their diversity spend goals while receiving high-quality utility bill printing and mail services.

Benefits of partnering with FSSI for diversity spend:

• Support for supplier diversity programs
• Contribution to federal agency goals for increased spending with small disadvantaged businesses (SDBs)
• Alignment with corporate social responsibility (CSR) initiatives
• Access to innovative solutions from a diverse supplier

By choosing FSSI for your utility bill processing and mailing needs, you’re not only getting expert services but also supporting diversity in the supply chain. Our WBENC certification ensures that working with us can be counted towards your organization’s supplier diversity metrics, helping you meet internal goals or comply with federal requirements for diverse spending.

Streamline Utility Bill Processing with Expert Outsourcing

We offer a range of integrated digital tools, including email, online portals, and mobile channels like SMS text messages, to complement our print and mail services. This integration enables you to streamline your billing and collections strategy and enhance customer engagement.

All these options enhance integration with all of our other utility bill mailing processes. Streamline your billing and collections strategy with enhancements that include:

• Workflow job tracking and mailpiece tracking
• Manage envelope and paper stock inventory online
• SMS text messaging
• Electronic bill presentment and mobile and electronic payment integrations

See why so many utility service providers trust FSSI with their utility bill processing projects and why clients have partners with FSSI for nearly 45 years.

Value-Added Services for Utility Providers

Seamless Document Folding and Mailpiece Inserting

Our intelligent inserting technologies enable fast and accurate mailpiece insertion. Our document folding and mail-inserting technology includes error detection capabilities and leverages intelligent mail barcodes. This ensures that output accuracy, quality and postage reductions are never compromised.

We maintain client-specific printing templates that capture the layout and data mapping elements of each notice processed and produced in our facilities. This ensures consistent and efficient processing of your utility bills and notices.

Postage Optimization and USPS Programs for Monthly Utility Billing

FSSI optimizes mailing costs and accuracy through:

• Volume and pre-sort discounts for lowest postage rates
• Certified Mail and individual mailpiece tracking
• Address cleansing and returned mail solutions

These services help reduce postage costs and improve delivery rates, ensuring your mailings reach the intended recipients efficiently.

Address validation processes:

• CASS and DPV software for standardization and updates
• NCOA database checks for USPS Move Update compliance

Our rigorous address validation ensures your mailings meet USPS requirements and minimizes undeliverable mail. This not only saves money but also enhances the effectiveness of your direct mail campaigns. We also offer Return Mail solutions to help our clients manage undeliverable mail.

Enhance Customer Engagement with Utility Bill Redesign

Nearly 45 years of experience have gone into perfecting our utility bill design best practices. Our in-house document design experts help give your documents a cleaner, more inviting layout, thus improving the impact and comprehension of customer information.

FSSI Redesigns Utility Bills to Help:

• Inform customers about rebates and incentives
• Communicate resource-saving technologies and practices
• Encourage participation in new efficiency programs
• Announce regulated initiatives, mandates or rate changes
• Drive customers to your website for more information or online bill pay
• Optimize the whitespace in your customer documents

Improve the Customer Experience with SMS Text Messages

With our SMS text message notification and utility billing services, you can send a variety of text message alerts to your utility customers. Whether it’s outage notifications, billing reminders, or appointment notices, SMS text messages provide an additional touchpoint for effective communications.

• Increased Customer Satisfaction – Send SMS payment reminders and confirmation notifications to help your customers stay up-to-date and informed on their account statuses. SMS text messages have also been shown to improve on-time payment rates.
• Streamlined Two-Way SMS – Two-way texting has revolutionized customer service. SMS CRM integration allows you to send appointment reminders and updates, in addition to providing a real-time communication experience that’s immediate, responsive and low-pressure.
• Improved Call Center Workflow – SMS text messages, especially two-way texting, allow your utility company to automate many customer service processes. As a result, this also limits the number of calls made to your call center.

Direct Mail Marketing Strategies for Utility Providers

Direct mail services for utility companies offer a powerful way to enhance program marketing and customer engagement. By integrating direct mail with digital marketing, utility providers can create an effective multichannel strategy that maximizes reach and impact.

Key benefits of this integrated approach include:

• Enhanced brand visibility and recall through utility bill inserts and targeted mailings
• Improved response rates by combining physical mail with digital retargeting
• Personalized messaging using variable data printing and customer insights
• Seamless omnichannel experience across direct mail, email, and online platforms
• Increased ROI through coordinated marketing efforts

Our comprehensive direct mail solutions for utility companies encompass:

• Utility bill inserts and postcards
• Targeted mailing lists
• Variable data printing for personalization
• Digital integration with website retargeting and display ads
• Online dashboard for campaign tracking and analytics

By leveraging both traditional and digital channels, utility companies can effectively communicate new product offerings, special rates, and critical program information to existing and potential customers. This integrated approach to direct mail marketing for utilities ensures a cohesive brand experience and drives program participation.

If you are looking for more advanced direct mail marketing campaigns that combine traditional print with digital marketing automation and online retargeting, visit our marketing services division, Splash.

Data Security, Privacy Practices and Disaster Recovery

At FSSI, we prioritize data protection, privacy, and are deeply committed to business continuity and disaster recuperation. We complete yearly SOC 2 evaluations and ensure HIPAA compliance at both our Santa Ana, California, and Coppell, Texas printing and mailing centers. Our data security measures include:

• Building security
• User/server-level security
• Secure data standards
• Secure data archival options
• Document security
• Employee training
• Regular staff training

Ensuring Business Continuity with an Adaptable Disaster Recovery Plan

At FSSI, we prioritize data protection and business continuity. We have invested in Storage Area Network (SAN) systems in both our Santa Ana, California, and Coppell, Texas, facilities. These high-speed network units ensure efficient data processing and storage, with replication capabilities for quick recovery in case of failures or disasters.

We also employ advanced industry tools and software to monitor our network, ensuring system availability, resource utilization, and uptime of services.

Request Samples or Outsourced Utility Mailing Services Consultation

Partner with FSSI for secure and efficient utility bill printing and mailing services that enhance customer engagement and optimize your billing processes.

• Direct mail marketing
• Letter template management
• Electronic document delivery and SMS text message
• Monthly utility bills and statements
• Service cancellation and shut-off notices
• Rate increase letters
• Announcements letters and newsletters
• Online workflow and mailpiece tracking
• Money saving postage optimizations and returned mail solutions

Outsourcing your monthly utility bill processing can improve the billing process, increase collections and  get more value out of each of your customer interactions. Contact us online or call us at (714) 436-3300 today to schedule a no-obligation utility bill redesign review, print and mail services consultation or to request digital color samples.