Passion for Service
As an ESOP company – where all employees are owners and share in the future of FSSI – we are motivated and empowered to invest in our clients’ success. Passion for Service (PFS) is what fuels us to take the extra steps to satisfy and even delight our clients.
Our PFS seal is a way to symbolize our dedication to these efforts and how we always strive to provide exceptional service.
Employee-Owners Who Care
Every company that partners with us benefits from working with a team that really cares about the people and communities we serve. FSSI employee-owners follow quality processes and ensure jobs go out accurately and on-time, even if this means working overtime to succeed. Just as FSSI has invested in the best equipment, tools and employee training and automation, employees invest their talents, open-ended creativity and extraordinary efforts.
We’re Truly Invested in FSSI and Our Clients’ Success
“We are proud that our clients can count on dedicated, responsive employee-owners who can get the information they need quickly. The information is detailed and accurate because everyone who handled the job followed the necessary quality processes, logged the information correctly and worked hard to get it out on time. Our automated processes and sophisticated file handling and reporting make this possible. Clients can call their FSSI Account Reps or Management directly on either their office or cell phones. And if they don’t want to call, they can access workStreamOne 24×7 to view the full details of their jobs. This personalized and transparent communications is exceptional in our industry, at a time when generic 800 #s and online ticketing programs are becoming a more common way to manage client calls. Our new PFS seal will help us showcase the incredible hands-on service we provide our clients, from onboarding to production – and how we are all truly invested in FSSI and our clients’ success.”
Jennifer Dietz, CEO
Stories of Service
FSSI operates on a culture of accessibility, transparency and teamwork. Watch our video series, Stories of Service: The Inside Story of FSSI’s Passion for Serving Clients, which introducesyou to our Passion for Service, with stories of what it means to us as employee owners. We hope you enjoy these video as we share our commitment to your success.
Video #1: Introduction to Passion for Service
- FSSI Has a Heart for Serving
- Our Dedication to Excellence
- The Importance of Client Satisfaction
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Video #2: Our Passion for Serving Clients
- VIP Concierge Service
- Your Dedicated, Responsive Team
- No Tickets or 1-800 Numbers
- High Employee Retention Rate
Contact us online or call us at (714) 436-3300 today to learn how we always stand by our leading core value, Passion for Service – with 100% commitment to client satisfaction.