Partnerships

FSSI Partners with Solutions by Text to Expand Mobile Communication Opportunities for Clients in Highly-Regulated Industries

Image: Santa Ana, California location icon Santa Ana, California on June 5, 2018

SANTA ANA, CA – June 2018 – FSSI is proud to announce a new partnership with Solutions by Text, an industry-leading provider of the delivery of critical communications in an SMS format. FSSI has been delivering critical communications for over 35 years on behalf of highly-regulated organizations in the financial services industry. Organizations such as auto and consumer lenders, as well as banks and credit unions, require secure and compliant platforms to deliver letters, statements, invoices, bills and other confidential documents via print and electronic channels. With a direct integration with Solutions by Text’s scalable and comprehensive SMS Text Message Software, FSSI now offers its clients a mobile channel that boasts a 94% open rate within 9 minutes or less. This near-instantaneous communication is sent directly to a customer’s cherished mobile device, thus increasing the likelihood that a message is received and read. FSSI’s flagship ePresentment and eDelivery product, eStreamOne, will benefit from this fast and reliable latest-in-technology solution that meets FSSI’s clients’ security and compliance requirements.

FSSI’s New SMS Offerings Include:

  • Document availability notifications
  • Document delivery
  • Compliant SMS template messages
  • Payment and other time-driven reminders
  • Pay by Text
  • Inbound MMS
  • Document and envelope message integration
  • DocuSign integration
  • Marketing communication
  • SMS KPI Dashboard

2-Way Texting Customer Service and Compliance Features

In addition to taking advantage of the above offerings, FSSI clients can leverage Solution by Text’s 2-way texting customer service platform. 2-way texting via an intuitive interface offers companies yet another method to service and engage customers. Advanced security features such as Verify by Text and Stop Safety Net ensures that clients send Secure Text Messages only to viable phones and customers who agreed to receive them. These built-in compliance features give clients’ confidence that they meet the stringent requirements of the Telephone Consumer Protection Act (TCPA) of 1991.

FSSI Ensures Continuity, Flexibility, and Control for Clients

“We are excited to partner with Solutions by Text because they offer our clients invaluable expertise, a consultative approach, and a scalable solution in an evolving method of communication of the digital user. Offering this solution allows our clients to expand their channel offerings and meet more customers’ preferences for both transactional and marketing communications without compromising on compliance and security.” Says FSSI’s CEO, Jennifer Dietz. “We’ve developed a robust, highly-customizable electronic presentment and delivery platform that delivers a seamless online experience to end users called eStreamOne. Now, not only can we manage customer delivery preferences on behalf of our clients, but we can service them all as well. Secure and centralized multi-channel offerings ensure continuity, flexibility, and control for our clients.”

About Solutions by Text

Solutions by Text (a division of Marketing Response Solutions, founded in 1996) has identified and streamlined communication proficiencies for a vast array of industry leaders. With a solid understanding of SMS compliance requirements, SBT combines sound consulting with software efficiencies to automate the process. Now a customer receives the perfect message each time they meet specific criteria! For more information, visit https://www.solutionsbytext.com or call 1-800-979-1212.

About FSSI

FSSI is an employee owned, WBE-certified document outsourcing company that helps businesses maximize their impact and strategic value through highly customizable print-mail and digital communication solutions. Serving the financial, insurance, healthcare and other regulated industries, FSSI is well-versed in the security and data practices necessary to handle confidential customer information and remain compliant. Learn more about FSSI's capabilities by visiting fssi-ca.com. For business opportunities, please contact Executive Vice President of Business Development Dan Palmquist at 714.436.3300 or .