“Customer Experience” Tag
The ePresentment Power of FSSI and Solimar’s SOLsearcher Enterprise
on July 10, 2023
Solimar, a global leader in customer communication management and delivery solutions, recently presented a new case study that spotlights their partnership with FSSI to provide innovative ePresentment services – in addition to highlighting FSSI’s achievement of delivering more than ONE BILLION images. To...
Myths About Outsourcing Print and Mail
on April 19, 2023
Do you remember a time that you reached out to a company and were able to get your question answered or issue resolved quickly and to your satisfaction? How about another time when you couldn’t reach anyone and were given the run around – with less than stellar results? Service is the cornerstone of every...
Use Transpromo Marketing to Make Transactional Statements Stand Out
on September 9, 2022
Transactional documents, more commonly known as bills, statements, and invoices, arrive in consumer mailboxes and inboxes every month. Companies leverage these critical communications to market to existing customers. What some companies see simply as whitespace in a document, others consider a marketing gold...
Customer Communications Management (CCM) and Why You Need It
on June 11, 2021
In today’s customer-centric business environment, how you connect with your audience is almost as important as what you say. Communication sets the tone for the relationship, providing your customers with an engaging brand experience and your employees with a reliable and straightforward way to deliver...
3 Design Tips for Enhancing Financial Statements for Increased Engagement
on May 24, 2021
Improve Customer Relationships with Well-Designed Documents Many companies still haven't realized just how valuable well-designed transactional documents are to their business strategy. Creating engaging financial statements and invoices expands brand awareness, nurtures customer relationships and increases...
Leveraging Big Data in Customer Communications
on April 13, 2021
Big data is everywhere because, well — it’s BIG! Internet users, alone, generate an estimated average of 2.5 quintillion bytes (that’s A LOT - a quintillion is a number equal to 1 followed by 18 zeros) of data each day. 1 These massive data volumes are projected to double every two years. 2 All of this...
Want to Streamline Bill Payments? Add These Three Things to Your Statements.
on January 26, 2021
Billing statements have come a long way. Upgrades to design, such as the inclusion of color and graphics, have made statements much easier to consume. Digital printing took these changes to another level, enabling techniques such as personalization and data-driven graphics enhancements that allow billers to...
Improve Customer Engagement with Strategically-Designed Utility Bills
on December 10, 2020
Gas, electric, water, cable, waste management and more – almost every resident uses these utilities and subsequently needs to pay their bills. These utility bills or statements provide a unique opportunity to communicate with this dedicated audience, from providing payment due and account information to...