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FSSI is a full service outsourcing company focused on design, production and delivery of time, critical communications and transactional documents. Today, we are showcasing the core value that sets us apart from the competition and has kept us in business for over 40 years. At FSSI, we have a passion for service because our passion fuels us to encourage each other to greatness.
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The client services department is the perfect representation of passion for service because we are the primary point of contact for all clients. Every client is assigned a dedicated account representative to manage and understand all of their specific business needs. This means 1 to 1 personalized attention with no 1 800 numbers, no dead end automated phone systems to navigate, no generic contact information and late responses. You can contact your account representative directly during business hours for immediate assistance.
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Account representatives like myself, have to be good communicators and more importantly, good listeners, gathering the unique requirements of each job and having the knowledge to recognize what service will help them the most. We never offer clients a one size fits all solution because every company has a unique job requirement and regulations that must be followed. Account reps are always custom creating strategies for clients and getting into details of each job. So a passion for service is providing good customer service at FSSI.
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Thank you for watching us. Put passion for service into action. Don't forget to connect with FS SI on social media.