Driving Efficiency in Auto Finance: The Role of Print and Mail in Customer Communications

FSSI recently made its way to the 2025 AFSA Vehicle Finance Conference & Expo in New Orleans, and what a fantastic time we had! Between insightful panel discussions and networking with industry leaders, we also managed to soak in the vibrant culture of the city- all while braving the city’s largest snowfall in history! From sampling beignets at Café du Monde to exploring the lively French Quarter, the experience was a blend of business and fun that left us inspired and energized.

During the event, we gained valuable insights into emerging trends, including the growing importance of integrated communication channels and the pivotal role outsourcing plays in overcoming industry hurdles. These conversations reinforced our commitment to providing auto finance companies with tailored solutions that combine reliability with innovation.

The Importance of Customer-Centric Communication

Recent statistics underscore how crucial effective communication is in the auto finance industry. According to a survey by Keypoint Intelligence, 67% of consumers prefer to receive bills and statements both digitally and in print.¹ While digital communications offer convenience and accessibility, printed communications provide a tangible, reliable backup that many customers still value. This dual preference highlights the need for a balanced approach to communication strategies.

67% of consumers prefer to receive bills and statements both digitally and in print.

Keypoint Intelligence

Additionally, research from the Data & Marketing Association reveals that 42% of consumers are more likely to trust companies that send physical mail in addition to email. Trust is critical in the auto finance sector, where customers often make long-term financial commitments. Combining print and mail communication fosters transparency and ensures that customers have multiple touchpoints to access essential information.

42% of consumers are more likely to trust companies that send physical mail in addition to email.

Data and Marketing Association

Industry Challenges: Why Outsourcing Matters

Auto finance companies face numerous challenges in managing print and mail communications, including:

1. Compliance Requirements: Stringent regulations mandate that communications are accurate, timely, and secure.
2. Operational Costs: In-house printing and mailing can be expensive, with costs for equipment, materials, and labor quickly adding up.
3. Technological Integration: Many companies struggle to seamlessly integrate digital and print workflows into their operations.

Outsourcing these services to a specialized provider can help companies overcome these hurdles. By partnering with an expert, auto finance businesses can ensure high-quality, compliant communications while reducing operational burdens.

The Role of Print and Mail in Customer Engagement

At the AFSA Vehicle Finance Conference & Expo, many conversations focused on how to enhance the customer experience through improved communications. Here’s why print and mail is critical:

1. Monthly Statements: Customers expect timely and accurate statements. With quality outsourcing services, companies can ensure that both digital and physical statements meet customer expectations without delays.
2. Promotional Campaigns: Cross-selling and upselling opportunities are amplified when promotional materials are customized and delivered through preferred channels.
3. Payment Reminders: Combining email and print reminders increases the likelihood of on-time payments, improving cash flow and reducing delinquencies.

Real-World Solutions: The Power of Quality Outsourcing

A reliable print and mail outsourcing partner can transform how auto finance companies communicate. These providers offer:

• Data Security: Ensuring all customer data is handled in compliance with industry standards.
• Cost Efficiency: Reducing overhead costs associated with in-house production.
• Personalization at Scale: Leveraging advanced technology to create tailored messages for each customer.
• Omnichannel Integration: Delivering a seamless experience across print, email, and other digital channels.

Scalability for Business Growth

Outsourcing print and mail services provides flexibility that is essential for businesses experiencing growth or seasonal fluctuations. Providers can handle increased volumes during peak periods without compromising on quality or timeliness. This ensures that communication remains consistent, even as operational demands evolve. Additionally, outsourcing allows companies to quickly adapt to market changes or new customer requirements without investing in additional infrastructure or personnel.

Technological Advancements in Outsourcing

Modern outsourcing providers leverage cutting-edge technologies to enhance communication workflows. Innovations such as AI-driven personalization and automated production systems allow for more accurate and efficient processes. Advanced data analytics also enables businesses to track performance metrics, optimize delivery methods, and gain insights into customer behavior. These technologies ensure that communications are not only reliable but also tailored to meet individual customer preferences.

Disaster Recovery and Continuity Planning

Unforeseen events, such as natural disasters or operational disruptions, can jeopardize in-house communication processes. Outsourcing providers often have robust contingency plans and redundant systems to ensure uninterrupted service. By relying on external partners, auto finance companies can safeguard critical communications, ensuring customers receive timely updates and essential documents regardless of circumstances.

Looking Ahead: Innovation and Collaboration

As the auto finance industry continues to evolve, so too will customer expectations. The 2025 AFSA Vehicle Finance Conference & Expo shone a spotlight on innovative solutions, including the integration of artificial intelligence and automation in communication workflows. Companies that prioritize a customer-first approach — while leveraging the expertise of trusted outsourcing partners — will be well-positioned to drive efficiency, build trust, and achieve long-term success.

To learn more about how print and mail outsourcing can enhance your auto finance communications, contact us at 714.436.3300.  Let’s accelerate the future of customer engagement together.

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1Have You Checked Your Mailbox Today?